Purpose – To provide a reference paper for managers responsible for procuring services, advocating the use of strong relationship models, based on co‐dependency and collaboration between the supplier and purchaser of services. Design/methodology/approach – Based on a combination of...

Best practice facility management operations share several common traits, and two in particular stand out above the rest: outstanding leadership and clarity of purpose. Achieving the balance between minimum levels of service and minimum cost requires quality information, great planning and,...