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Rossello, Bill
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Wilhelm, Wayne
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Wilhelm, Wayne R.
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Management review
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National productivity review : the journal of productivity management
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person:"russell, bill"
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1
Expanding the Customer Care Frontier
Wilhelm, Wayne R.
;
Rossello, Bill
- In:
National productivity review : the journal of …
16
(
1997
)
2
,
pp. 91-96
Persistent link: https://www.econbiz.de/10006396990
Saved in:
2
The Care and Feeding of Customers - Some companies just seem to fall on the right side of the customer-care continuum. Three such companies-- USAA, Mercedes-Benz and SunExpress are...
Wilhelm, Wayne
;
Rossello, Bill
- In:
Management review
86
(
1997
)
3
,
pp. 19-24
Persistent link: https://www.econbiz.de/10006206573
Saved in:
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