Search Results - person:"Ryan, Sherry D."

Leadership and knowledge management in an e-government environment

Ryan, Sherry D.; Zhang, Xiaoni; Prybutok, Victor R.; … - In: Administrative Sciences 2 (2012) 1, pp. 63-81

The Malcolm Baldrige National Quality Award (MBNQA) is well known to assess quality and business processes in a variety of sectors, including government. In this study, we investigate the relationship between aspects of the MBNQA's leadership triad and knowledge management in an e-government...

Persistent link: https://www.econbiz.de/10012611839

Leadership and Knowledge Management in an E-Government Environment

Ryan, Sherry D.; Zhang, Xiaoni; Prybutok, Victor R.; … - In: Administrative Sciences 2 (2012) 1, pp. 63-81

The Malcolm Baldrige National Quality Award (MBNQA) is well known to assess quality and business processes in a variety of sectors, including government. In this study, we investigate the relationship between aspects of the MBNQA’s leadership triad and knowledge management in an e-government...

Persistent link: https://www.econbiz.de/10009646382

Leadership and knowledge management in an e-government environment

Ryan, Sherry D.; Zhang, Xiaoni; Prybutok, Victor R.; … - In: Administrative Sciences : open access journal 2 (2012) 1, pp. 63-81

The Malcolm Baldrige National Quality Award (MBNQA) is well known to assess quality and business processes in a variety of sectors, including government. In this study, we investigate the relationship between aspects of the MBNQA’s leadership triad and knowledge management in an e-government...

Persistent link: https://www.econbiz.de/10012011969

The intention of continued web-enabled phone service usage : a quality perspective

Boakye, Kwabena G.; Prybutok, Victor R.; Ryan, Sherry D. - In: Operations management research : OMR ; advancing … 5 (2012) 1/2, pp. 14-24

Persistent link: https://www.econbiz.de/10009571285

Electronic medical records : tools for competitive advantage

Richards, Rhonda J.; Prybutok, Victor R.; Ryan, Sherry D. - In: International journal of quality and service sciences 4 (2012) 2, pp. 120-136

Persistent link: https://www.econbiz.de/10009573206

Electronic medical records: tools for competitive advantage

Richards, Rhonda J.; Prybutok, Victor R.; Ryan, Sherry D. - In: International Journal of Quality and Service Sciences 4 (2012) 2, pp. 120-136

Purpose – The purpose of this article is to present a conceptual model that posits the strategic relationships between information technology, clinic operations and physicians and the subsequent outcomes to patients, physicians and clinics which can lead to competitive advantages in the...

Persistent link: https://www.econbiz.de/10014802488