The previous reports in this series described the data collection phases of Project INISS, in which structured observation and interviewing were the basic methods used. When this work was completed the Project moved into its ‘action’ phase, in which a number of innovations in information...

In a previous article in Aslib proceedings we published an outline of our proposed evaluation programme. This account describes our experience of illuminative evaluation in assessing a series of information service innovations over the past two years.

The account of illuminative evaluation contributed by Colin Harris to the October 1977 issue of Aslib Proceedings was timely. Too little attention is usually paid to the effects of new information services or changes in systems. Evaluation will be a central concern of the next stage of Project...

Project INISS is the first major investigation of the information needs of social services staff in this country. This paper describes the origins of the project, the method employed in the first phase of the study, some of the findings, and implications for information services in these...

This paper describes the second phase of Project INISS which involved structured interviews with 151 members of staff of four social services departments. The planning, design and execution of the interviews are described and results are analysed under three headings: the context of information...