Search Results - person:"Schulz, Rebekah"

Customer development of effective performance indicators in local and state level public administration

Schulz, Rebekah; Sense, Andrew; Pepper, Matthew - 2021

As communities demand more transparency and involvement in community affairs, local public administrators and government authorities are seeking new ways to meet those needs. A fundamental way to bridge community needs with authority's actions is through the customer-oriented development of...

Persistent link: https://www.econbiz.de/10012642719

Chapter 5 Benefits, Challenges, and the Road Ahead

Schulz, Rebekah; Sense, Andrew; Pepper, Matthew - In: Customer development of effective performance …, (pp. 107-115). 2021

Persistent link: https://www.econbiz.de/10015086431

Chapter 4 A Guide to the Development of the PIHoQ

Schulz, Rebekah; Sense, Andrew; Pepper, Matthew - In: Customer development of effective performance …, (pp. 49-106). 2021

Persistent link: https://www.econbiz.de/10015086432

Chapter 3 The Key Elements of the PIHoQ Framework

Schulz, Rebekah; Sense, Andrew; Pepper, Matthew - In: Customer development of effective performance …, (pp. 21-48). 2021

Persistent link: https://www.econbiz.de/10015086433

Chapter 2 What Is a Quality Perspective Towards Developing Performance Indicators?

Schulz, Rebekah; Sense, Andrew; Pepper, Matthew - In: Customer development of effective performance …, (pp. 13-20). 2021

Persistent link: https://www.econbiz.de/10015086434

Chapter 1 Introduction

Schulz, Rebekah; Sense, Andrew; Pepper, Matthew - In: Customer development of effective performance …, (pp. 1-11). 2021

Persistent link: https://www.econbiz.de/10015086435