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Search: person:"Song, Haegeun"
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Customer satisfaction
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employee satisfaction
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gap analysis
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pet industry
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potential dissatisfaction index
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Lim, Sung-Uk
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Song, Hae-Geun
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Song, Haegeun
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International journal of technology, policy and management : IJTPM
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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ECONIS (ZBW)
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A critical review of Kano's wording and its impact on attribute classification : a case study of smartphone in Korea
Song, Haegeun
- In:
Total quality management & business excellence : an …
29
(
2018
)
1
,
pp. 1-28
Persistent link: https://www.econbiz.de/10011854033
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2
Assessing pet industry in Korea using service quality improvement gap model
Song, Hae-Geun
;
Lim, Sung-Uk
- In:
International journal of technology, policy and …
15
(
2015
)
1
,
pp. 2-20
Persistent link: https://www.econbiz.de/10011419237
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