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~subject:"Kundenservice"
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Kundenservice
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Industrial marketing management : the international journal for industrial and high-tech firms
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Outcomes of service encounter quality in a business-to-business context
Jayawardhena, Chanaka
;
Souchon, Anne L.
;
Farrell, Andrew M.
- In:
Industrial marketing management : the international …
36
(
2007
)
5
,
pp. 575-588
Persistent link: https://www.econbiz.de/10003483551
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