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person:"srivastava, mala"
(15 results)
1
Exploring the link between customer experience-loyalty-consumer spend
Srivasta, Mala
;
Kaul, Dimple
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 277-286
Persistent link: https://www.econbiz.de/10011528711
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2
Social interaction, convenience and customer satisfaction : the mediating effect of customer experience
Srivasta, Mala
;
Kaul, Dimple
- In:
Journal of retailing and consumer services
21
(
2014
)
6
,
pp. 1028-1037
Persistent link: https://www.econbiz.de/10010437674
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