Widespread social transformation and new class structures are predicted with the coming of the "information age", but there is disagreement about the likely outcomes for work and employment patterns. Mainstream writing on the information age, both from the functionalist and Marxist traditions,...

This paper examines the mutual expectations of employment agencies, the temporary workers who are placed by them and the client or host companies with whom they are placed. It considers the ambiguities and complexities inherent in the psychological contracts of agency temps, pointing to positive...

In order to better understand why retail companies choose to franchise, a framework investigating intellectual capital and knowledge management is presented. Four aspects of intellectual capital are examined: human, structural, relational, and competitive. Results of the analysis find that the...

Purpose – The article seeks to explain the rapid increase in the use of agency “temps” by employers during the 1990s. It tests the thesis of profound change in employers' labour use decisions. Design/methodology/approach – The data was from in‐depth interviews with human resource/line...

Not only are most franchisees themselves small businesses, but so are many franchisors, particularly in the formative years of their franchise businesses. High turbulence and attrition rates in the formative years of franchise businesses result in an industry profile whereby, at any one time,...