Byrd Christoph, Orinda; Stevens, Scott P.; Christoph, … - In: International Journal of Operations & Production Management 12 (1992) 5, pp. 57-68
The current goal of many US firms is to become the highest quality and lowest cost leaders in their markets. Achieving this goal requires major changes in how products and services are produced. Many systems have been developed to assist firms in accomplishing this goal; they include such...