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Operations research proceedings 2003 : selected papers of the International Conference on Operations Research (OR 2003), Heidelberg, September 3 - 5, 2003 ; with 51 tables
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Performance analysis of M-designed inbound call centers
Stolletz, Raik
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Operations research proceedings 2003 : selected papers …
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(pp. 9-16)
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2004
Persistent link: https://www.econbiz.de/10002071738
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