As we move into the 21st century, there is little doubt that the Internet will increasingly play a greater role in our lives. With the cost of computer hardware and software falling and with governments moving towards the provision of infrastructure to enable their citizens to enjoy the wonders...

Even though a considerable amount of research has been done in the area of corporate governance, little of such research is done on China. Inspired by its recent economic reforms, this research attempts to appraise the current state of corporate development in China and thereafter, propose a...

Purpose This paper adopts an existing body of theory (gaps model of service quality) and aims to further contribute to it. The theory building within this paper is expected to represent an extension to the existing theory, particularly with regard to the reconceptualisation and redefinition of...

Purpose This paper aims to provide a more holistic perspective on rationales that motivated Maybank to move toward a sustainable banking operating system. Design/methodology/approach The case study was based on primary data collected through a series of qualitative interview with 35 bankers who...