Search Results - person:"Tektaş, Öznur"

Sustainable consumption behaviors of different generations : a qualitative research

Eryiğit, Canan; Tektaş, Öznur Özkan; Tunçel, Niray; … - In: International journal of consumer studies 49 (2025) 3, pp. 1-20

Persistent link: https://www.econbiz.de/10015374802

The effect of service recovery on socially distant third-party customers : an experimental research on emotions, forgiveness, repatronage intention and WoM

Çelik, Süleyman; Tektaş, Öznur Özkan; Kavak, Bahtışen - In: Journal of service theory and practice 34 (2024) 4, pp. 519-542

Persistent link: https://www.econbiz.de/10015055431

Does thinking style affect the impacts of satisfaction and reputation on repurchase intention? : a cross-national comparison

Tektaş, Öznur Özkan; Eryigit, Canan; Ekmekci, Ozge Tayfur - In: Journal of marketing and consumer behaviour in emerging … (2017) 2, pp. 4-24

The purpose of this study is to test whether the influence of satisfaction and reputation on repurchase intention varies among analytic and holistic thinkers. We employed an individual level approach to measure cross-cultural differences regarding thinking style and other variables. We made a...

Persistent link: https://www.econbiz.de/10012116840

Pre-recovery emotions and satisfaction : a moderated mediation model of service recovery and reputation in the banking sector

Tektaş, Öznur Özkan; Basgoze, Pinar - In: European management journal 35 (2017) 3, pp. 388-395

Persistent link: https://www.econbiz.de/10011720587

Perceived justice and post-recovery satisfaction in banking service failures : do commitment types matter?

Tektaş, Öznur Özkan - In: Service business 11 (2017) 4, pp. 851-870

Persistent link: https://www.econbiz.de/10011915015

Does thinking style affect the impacts of satisfaction and reputation on repurchase intention? A cross-national comparison

Tektaş, Öznur Özkan; Eryigit, Canan; Ekmekci, Ozge Tayfur - In: Journal of Marketing and Consumer Behaviour in Emerging … (2017) 2, pp. 4-24

Persistent link: https://www.econbiz.de/10015207116

Examining the effects of moral development level, self-concept, and self-monitoring on consumers' ethical attitudes

Kavak, Bahtışen; Gürel, Eda; Eryiğit, Canan; … - In: Journal of business ethics : JOBE 88 (2009) 1, pp. 115-135

Persistent link: https://www.econbiz.de/10003879703

Intrinsic motivators of collaborative consumption : A study of accommodation rental services

Tunçel, Niray; Özkan Tektaş, Öznur - In: International Journal of Consumer Studies 44 (2020) 6, pp. 616-628

Persistent link: https://www.econbiz.de/10012281990

Service quality, satisfaction, reputation and perceived value as the antecedents of behavioral intentions: A cross-national investigation in mobile communication services

TEKTAŞ, Öznur ÖZKAN - In: Iktisat Isletme ve Finans 26 (2011) 301, pp. 35-58

This study aims to test and compare the behavioral intentions of customers in mobile communication services in two countries, Turkey and Germany. The model examines the direct and mediating effects among reputation, satisfaction, service quality and perceived value constructs as the antecedents...

Persistent link: https://www.econbiz.de/10008925699

Examining the Effects of Moral Development Level, Self-Concept, and Self-Monitoring on Consumers’ Ethical Attitudes

Kavak, Bahtışen; Gürel, Eda; Eryiğit, Canan; … - In: Journal of Business Ethics 88 (2009) 1, pp. 115-135

Persistent link: https://www.econbiz.de/10005048612