This chapter provides in-depth case studies of two large urban public libraries in the United States and how communities and libraries respond to reductions mandated by their funding agencies. Boston Public Library (BPL) and Los Angeles Public Library (LAPL) are both in communities that faced,...

This multiple case study investigates the impact of technology on organizational change in public libraries. Over the past 12–15 years, public access computers (PACs) have been introduced into public libraries. Once these PACs were connected to the Internet, they attracted patrons who had not...

This chapter presents results of a survey conducted over the summer of 2009 to 1485 libraries that serve populations of 25,000–100,000 in the United States about Internet connected public access computers and e-government. The methodology used was a mixed-methods questionnaire using 33 closed...