This conceptual paper aims at identifying a theoretical framework for the determinants of revenue management (RM) practices and their impacts on the financial performance of hotels. To create this framework, a two-phased process is employed where the first stage involves an explicit examination...

This conceptual paper aims at identifying a theoretical framework for the determinants of revenue management (RM) practices and their impacts on the financial performance of hotels. To create this framework, a two-phased process is employed where the first stage involves an explicit examination...

Purpose – The purpose of this paper is to develop a theoretical framework that explains how performance management (PM) affects the organisational effectiveness in the third sector. Design/methodology/approach – The authors adopt a two stage process in developing the theoretical framework; a...

Purpose – The purpose of this paper is to identify emerging critical generic managerial competencies in the Kenyan hotel industry. Design/methodology/approach – A cross‐sectional survey research design was used to gather primary data using self‐administered questionnaires. The population...

Purpose – The overall purpose of this study is to investigate impact of managerial characteristics on key performance indicators in the Kenyan hotel industry. Design/methodology/approach – A cross‐sectional survey research design was used to gather primary data using self‐administered...