Search Results - person:"Wang, Chen-ya"

Chatbot commerce : how contextual factors affect Chatbot effectiveness

Hsu, Pei-Fang; Nguyen, Tuan (Kellan); Wang, Chen-Ya; … - 2023

Persistent link: https://www.econbiz.de/10014283272

Competition or collaboration for human-robot relationship : a critical reflection on future cobotics in hospitality

Do The Khoa; Gip, Huy; Guchait, Priyanko; Wang, Chen-Ya - In: International journal of contemporary hospitality management 35 (2023) 6, pp. 2202-2215

Persistent link: https://www.econbiz.de/10014280948

Empathetic creativity for frontline employees in the age of service robots : conceptualization and scale development

Do, Khoa The; Gip, Huy; Guchait, Priyanko; Wang, Chen-Ya; … - In: Journal of service management 34 (2023) 3, pp. 433-466

Persistent link: https://www.econbiz.de/10014338160

Unpacking the relationship between customer citizenship behavior and dysfunctional customer behavior : the role of customer moral credits and entitlement

Gong, Taeshik; Wang, Chen-Ya - In: Journal of service theory and practice 33 (2023) 1, pp. 110-137

Persistent link: https://www.econbiz.de/10014301949

Effects of characteristics of in-store retail technology on customer citizenship behavior

Gong, Taeshik; Wang, Chen-Ya; Lee, Kangcheol - In: Journal of retailing and consumer services 65 (2022), pp. 1-10

Persistent link: https://www.econbiz.de/10013169678

The effects of a psychological contract breach on customer-directed deviance

Gong, Taeshik; Wang, Chen-Ya - In: Journal of business research : JBR 138 (2022), pp. 374-386

Persistent link: https://www.econbiz.de/10013197838

Using regulatory focus to encourage physical distancing in services : when fear helps to deal with Mr. Deadly COVID-19

Do The Khoa; Wang, Chen-Ya; Guchait, Priyanko - In: The service industries journal 41 (2021) 1/2, pp. 32-57

Persistent link: https://www.econbiz.de/10012483663

When normative framing saves Mr. Nature : Role of consumer efficacy in proenvironmental adoption

Do, Khoa T.; Wang, Chen‐Ya; Guchait, Priyanko - In: Psychology & Marketing (2021)

Persistent link: https://www.econbiz.de/10012535720

The effects of a psychological brand contract breach on customers' dysfunctional behavior toward a brand

Gong, Taeshik; Wang, Chen-Ya - In: Journal of Service Theory and Practice 31 (2021) 4, pp. 607-637

Purpose: This paper introduces the concept of dysfunctional customer behavior toward a brand and argues that when customers perceive that a brand has failed to fulfill its promises, a psychological brand contract breach occurs, which in turn leads to a psychological brand contract violation,...

Persistent link: https://www.econbiz.de/10012541465

A creative-mix or variety-mix fusion experience? : examining marketing strategies for ethnic fusion restaurants

Liu, Qing; Wu, Luorong; Wang, Chen-Ya - In: International journal of hospitality management 89 (2020), pp. 1-11

Persistent link: https://www.econbiz.de/10012293802