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~isPartOf:"Journal of travel and tourism marketing"
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Dienstleistungsqualität
4
Service quality
4
Consumer behaviour
2
Hotel industry
2
Hotellerie
2
Konsumentenverhalten
2
Acculturation
1
Airline
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Australia
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Australien
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Beschwerdemanagement
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Beziehungsmarketing
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China
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Chinese
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Chinese (People)
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Chinesen
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Complaint management
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Customer satisfaction
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Fluggesellschaft
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Gastgewerbe
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Hospitality industry
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Kundenzufriedenheit
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Relationship marketing
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Strategic alliance
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Strategische Allianz
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hotel brands
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service failure
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staff ethnicity
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Weber, Karin
4
Sparks, Beverley
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Hsu, Cathy H. C.
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Journal of travel and tourism marketing
Technological forecasting & social change : an international journal
10
EUR
6
International journal of contemporary hospitality management
6
Science and Public Policy
4
Studie zum deutschen Innovationssystem
4
The IPTS report / Deutsche Ausgabe
4
Tourism management : research, policies, practice
4
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
SÖFW-Journal : internationales Journal für angewandte Wissenschaft ; Kosmetik, Haushalt, Spezialprodukte
3
Technology analysis & strategic management
3
Foresight
2
International journal of hospitality management
2
Public-private innovation networks in services
2
Public–Private Innovation Networks in Services
2
Technical report series / IPTS
2
2006 Annual Meeting, August 12-18, 2006, Queensland, Australia
1
BASIC-Software
1
Comparative environmental law in Europe : an introduction to public environmental law in the EU member states
1
Contributions to economics
1
Das Gas- und Wasserfach / Gas, Erdgas : GWF ; Fachbl. für Gastechnik und Gaswirtschaft sowie für Wasser und Abwasser ; Zeitschr. d. Deutschen Vereins von Gas- und Wasserfachmännern (DVGW), d. Verbandes der Deutschen Gas- und Wasserwerke (VGW), d. Wirtschaftlichen Vereinigung Deutscher Gaswerke AG (WV), d. Zentrale für Gasverwendung (ZfG) u. d. Abwassertechnischen Vereinigung (ATV)
1
Die Information über Steuer und Wirtschaft
1
Elgar companion to neo-Schumpeterian economics
1
European Commission, Directorate General JRC, Joint Research Centre, Institute for Prospective Technological Studies (Seville), futures project : series
1
Foresight : The journal of futures studies, strategic thinking and policy
1
Forschungspolitische Früherkennung / B
1
Fraunhofer ISI discussion papers innovation systems and policy analysis
1
Futures report series
1
Governance and sustainability : new challenges for states, companies and civil society
1
Handbook of hospitality marketing management
1
Handbook of hospitality operations and IT
1
Human resources abstracts : an international information service
1
IDOS policy brief
1
IEHAS Discussion Papers
1
IPTS technical report series
1
Industrial ecology and spaces of innovation
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Innovation networks : theory and practice
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Innovation, complexity and policy : contributions from 30 years of innovation policy research in Austria
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International journal of innovation management
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ECONIS (ZBW)
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Same but different : Chinese-American and Mainland Chinese consumers’ perceptions of and behavior in a service failure situation
Weber, Karin
;
Hsu, Cathy H. C.
;
Sparks, Beverley
- In:
Journal of travel and tourism marketing
33
(
2016
)
4/6
,
pp. 471-496
Persistent link: https://www.econbiz.de/10011517125
Saved in:
2
Service failure and recovery in a strategic airline alliance context : interplay of locus of service failure and social identity
Weber, Karin
;
Sparks, Beverley
- In:
Journal of travel and tourism marketing
27
(
2010
)
6
,
pp. 547-564
Persistent link: https://www.econbiz.de/10008737059
Saved in:
3
Special issue: Service failure & recovery in hospitality & tourism
Weber, Karin
(
contributor
)
-
2009
Persistent link: https://www.econbiz.de/10003863475
Saved in:
4
Service failure and recovery in an all-suite hotel/serviced apartment context: a case study
Weber, Karin
- In:
Journal of travel and tourism marketing
26
(
2009
)
2
,
pp. 195-199
Persistent link: https://www.econbiz.de/10003863498
Saved in:
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