Wei, Lewen; Kim, Nahyun - In: Corporate Communications: An International Journal 26 (2020) 2, pp. 420-437
Purpose: The study sought to explore how people's negative emotions change in a crisis situation when they get to know about the crisis and the corporate's socially responsible activities after crisis. Design/methodology/approach: A 2 (crisis type: human error vs organization misdeed) × 2...