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Pearo, Lisa Klein
Widener, Sally K.
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Drivers of service satisfaction : linking customer satisfaction to the service concept and customer characteristics
Anderson, Shannon
;
Pearo, Lisa Klein
;
Widener, Sally K.
- In:
Journal of service research : JSR
10
(
2007/08
)
4
,
pp. 365-381
Persistent link: https://www.econbiz.de/10003705724
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