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~person:"Naumann, Earl"
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Customer satisfaction
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Kundenzufriedenheit
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Naumann, Earl
Williams, Martin
34
Williams, M.
29
Mullen, John K.
18
Williams, Michael
8
Tse, Yiuman
6
Williams, M.J.
6
Clampitt, Phillip G.
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Khan, M. Sajid
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Fulton, I.
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Kanlayanaphotporn, R.
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Moomaw, Ronald Lee
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Mullen, J.K.
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Trott, P.
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Williams, M.M.R.
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Williams, Marion V.
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Williams, M. M.R.
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Williams, M.Lee
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Williams, Paul
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Findlay, Merlin C.
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Irani, Z.
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Laumas, Prem S.
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Louviere, J.
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O'Leary, K J
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Poyer, David A.
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Williams, Edward E.
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Williams, M V
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Williams, M. D.
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Williams, M. Lee
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Williams, M.R.
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Williams, Mark
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Williams, Melonie B.
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Adamowicz W.
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Adamowicz, W.
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Adamowicz, W.L.
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Ahmed, M.
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Aksan, Anna-Maria
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Albright, L.
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Industrial marketing management : the international journal for industrial and high-tech firms
2
The marketing review
2
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ECONIS (ZBW)
3
OLC EcoSci
1
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Customer dissatisfaction and defection : the hidden costs of downsizing
Williams, Paul
;
Khan, M. Sajid
;
Naumann, Earl
- In:
Industrial marketing management : the international …
40
(
2011
)
3
,
pp. 405-413
Persistent link: https://www.econbiz.de/10008991582
Saved in:
2
Customer attitudes of stayers and defectors in B2B services : are they really different?
Williams, Paul
;
Khan, M. Sajid
;
Ashill, Nicholas J.
; …
- In:
Industrial marketing management : the international …
40
(
2011
)
5
,
pp. 805-815
Persistent link: https://www.econbiz.de/10009273996
Saved in:
3
Customer satisfaction and loyalty in B2B services : directions for future research
Naumann, Earl
;
Williams, Paul R.
;
Khan, M. Sajid
- In:
The marketing review
9
(
2009
)
4
,
pp. 319-333
Persistent link: https://www.econbiz.de/10003916455
Saved in:
4
Customer satisfaction and loyalty in B2B services : directions for future research
Naumann, Earl
;
Williams, Paul
;
Khan, M. Sajid
- In:
The marketing review
9
(
2009
)
4
,
pp. 319-333
Persistent link: https://www.econbiz.de/10009853162
Saved in:
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