This Thesis examines the financial data of manfacturing companies who are ISO 9000 certified and the winners in the manufacturing category of the Malcolm Baldrige National Quality Award to determine whether the benefit of receiving certification or winning the award is economically attractive. A...

This Thesis examines the financial data of manfacturing companies who are ISO 9000 certified and the winners in the manufacturing category of the Malcolm Baldrige National Quality Award to determine whether the benefit of receiving certification or winning the award is economically attractive. A...