Search Results - person:"Wood, Colin"

Motivations and normative evaluations of summer visitors at an alpine ski area

Needham, Mark D.; Rollins, Rick B.; Ceurvorst, Robyn L.; … - In: Journal of travel research : a quarterly publication of … 50 (2010/11) 6, pp. 669-684

Persistent link: https://www.econbiz.de/10009388151

Motivations and Normative Evaluations of Summer Visitors at an Alpine Ski Area

Needham, Mark D.; Rollins, Rick B.; Ceurvorst, Robyn L.; … - In: Journal of travel research : a quarterly publication of … 50 (2011) 6, pp. 669-685

Persistent link: https://www.econbiz.de/10009797612

Putting the Customer First : Royal Mail’s Strategy for Service Excellence

Wood, Colin; Walker, Paul - In: The TQM Magazine 6 (1994) 2, pp. 17-24

Describes how Royal Mail recognized the need to embark on a total quality programme to improve the service given and to upgrade customer perception of Royal Mail. Shows how Royal Mail set about developing a “Customer First” strategy, initiating training and instigating a continuous...

Persistent link: https://www.econbiz.de/10015033333

Putting the Customer First: Royal Mail's Strategy for Service Excellence

Wood, Colin; Walker, Paul - In: The TQM magazine : the international bi-monthly for … 6 (1994) 2, pp. 17-24

Persistent link: https://www.econbiz.de/10007140343

Americaʹs intergovernmental system : an expanded role for the states?

Coleman, Henry A.; Wood, Colin L. - 1984

Persistent link: https://www.econbiz.de/10002013730

Conflict in resource management and the use threat : the Goldstream controversy

Wood, Colin J. B. - In: Natural resources journal 16 (1976) 1, pp. 137-158

Persistent link: https://www.econbiz.de/10002998824