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Search: person:"Yan, Junhui"
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Artificial intelligence
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chatbots
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competency
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customer responses
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generative conversational artificial intelligence
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media naturalness theory
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positive affect
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Liang, Changyong
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Xie, Yuguang
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Yan, Junhui
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Journal of consumer behaviour
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The service industries journal
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ECONIS (ZBW)
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Chatbots using positive emojis are good? : exploring the impact of chatbots' use of positive emojis on customer responses
Xie, Chenze
;
Zhu, Junhong
;
Xie, Yuguang
;
Yan, Junhui
; …
- In:
Journal of consumer behaviour
24
(
2025
)
5
,
pp. 2316-2337
Persistent link: https://www.econbiz.de/10015457508
Saved in:
2
The impact of ChatGPT's competencies on users' intention to use
Zhou, Peiyu
;
Liang, Changyong
;
Xie, Yuguang
;
Yan, Junhui
; …
- In:
The service industries journal
45
(
2025
)
13/14
,
pp. 1157-1186
Persistent link: https://www.econbiz.de/10015531916
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