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Search: person:"Yau, Cheuk-Ying Jackie"
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The roles of justice and customer satisfaction in customer retention : a lesson from service recovery
Siu, Noel Yee-Man
;
Zhang, Tracy Jun-Fheng
;
Yau, …
- In:
Journal of business ethics : JOBE
114
(
2013
)
4
,
pp. 675-686
Persistent link: https://www.econbiz.de/10009776404
Saved in:
2
The Roles of Justice and Customer Satisfaction in Customer Retention: A Lesson from Service Recovery
Siu, Noel Yee-Man
;
Zhang, Tracy Jun-Feng
;
Yau, …
- In:
Journal of business ethics : JOBE
114
(
2013
)
4
,
pp. 675-686
Persistent link: https://www.econbiz.de/10010133031
Saved in:
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