Stettler, Jürg; Rosenberg-Taufer, Barbara; Huck, Lukas; … - In: Contemporary Challenges of Climate Change, Sustainable …, (pp. 123-138). 2018
This study conceptualizes commercial hospitality in the form of a conceptual framework, which it operationalizes by means of a questionnaire. A survey using this questionnaire was conducted in Switzerland and Thailand in order to investigate tourists’ levels of satisfaction with commercial...