Search Results - person:"Youn, Myoung-Kil"

Experiential regret in service failure : the role of service justices

Hwang, Hee-Jeong; Kang, Min-Jeong; Youn, Myoung-Kil - In: Journal of transnational management : the official … 21 (2016) 1, pp. 3-11

Persistent link: https://www.econbiz.de/10011455814

Pursuing justice against the abuse of power by the rich through social media : a case study

Kim, Dongho; Youn, Myoung-Kil - In: Journal of transnational management : the official … 21 (2016) 1, pp. 40-49

Persistent link: https://www.econbiz.de/10011455832

The influence of a leader's servant leadership on employees' perception of customers' satisfaction with the service and employees' perception of customers' trust in the service firm : the moderating role of employees' trust in the leader

Hwang, Hee-joong; Kang, Minjeong; Youn, Myoung-kil - In: Journal of global scholars of marketing science : … 24 (2014) 1, pp. 65-76

Persistent link: https://www.econbiz.de/10010408232

A study upon effects of family restaurant consumption values upon satisfaction, reliability and behavioural intentions in Korea : focused on college students at metropolitan area

Sung, Ha-Ya; Kim, Jong-Jin; Youn, Myoung-Kil - In: Journal of Asian finance, economics and business : JAFEB 1 (2014) 4, pp. 29-37

Persistent link: https://www.econbiz.de/10011688140

The influence of a leader's servant leadership on employees' perception of customers' satisfaction with the service and employees' perception of customers' trust in the service firm: the moderating role of employees' trust in the leader

Hwang, Hee-Joong; Kang, Minjeong; Youn, Myoung-Kil - In: Journal of Global Scholars of Marketing Science 24 (2014) 1, pp. 65-76

This study examines why a leader needs to establish good relations with his/her subordinate employees to build strong relationships with customers. The production and the consumption of goods in the service sector occur simultaneously, and it is the customer who determines the quality of the...

Persistent link: https://www.econbiz.de/10010825447