Yusof, Sha’ri Mohd.; Aspinwall, Elaine - In: International Journal of Quality & Reliability Management 18 (2001) 7, pp. 722-744
Describes the methodology and findings of four industrial case studies conducted on the implementation of TQM in automotive small and medium‐sized enterprises (SMEs). Interviews were conducted to answer key issues which were felt to be crucial to this study. In addition, the case studies also...