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~isPartOf:"Executive excellence : the magazine of personal development, managerial effectiveness, and organizational productivity"
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Zemke, Ron
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Bell, Chip R.
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Connellan, Tom
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Executive excellence : the magazine of personal development, managerial effectiveness, and organizational productivity
Training : the magazine of manpower and management development
97
Across the board
1
EBL-Schweitzer
1
Handbook of organizational behavior management
1
Management review
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Managing service quality : MSQ ; an international journal
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The Journal for quality and participation
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Service Magic - Take this elixir for tough times
Bell, Chip R.
;
Zemke, Ron
- In:
Executive excellence : the magazine of personal …
20
(
2003
)
5
,
pp. 13
Persistent link: https://www.econbiz.de/10007105399
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2
Online Customers - Enpower people to put customers first
Zemke, Ron
;
Connellan, Tom
- In:
Executive excellence : the magazine of personal …
18
(
2001
)
8
,
pp. 3-4
Persistent link: https://www.econbiz.de/10007112794
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3
Customer Intimacy - View service as part of the profit chain
Zemke, Ron
- In:
Executive excellence : the magazine of personal …
15
(
1998
)
4
,
pp. 17
Persistent link: https://www.econbiz.de/10007127121
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4
Service Coach - Every employee needs a coach
Zemke, Ron
- In:
Executive excellence : the magazine of personal …
14
(
1997
)
4
,
pp. 20
Persistent link: https://www.econbiz.de/10007131334
Saved in:
5
Service Recovery: Mad customers expect treats for their trouble
Zemke, Ron
- In:
Executive excellence : the magazine of personal …
11
(
1994
)
9
,
pp. 17
Persistent link: https://www.econbiz.de/10007141401
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