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Management review
Training : the magazine of manpower and management development
97
Executive excellence : the magazine of personal development, managerial effectiveness, and organizational productivity
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THE SERVICE REVOLUTION: WHO WON? - The words "customer service" are easily mouthed by most executives. But unfortunately some of even the most well-intentioned just can't provide w...
Zemke, Ron
- In:
Management review
86
(
1997
)
3
,
pp. 10-15
Persistent link: https://www.econbiz.de/10006206575
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