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  • Search: person:"van Jaarsveld, Danielle"
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Year of publication
Subject
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Human Resource Management 9 Personalmanagement 9 Call centre 7 Callcenter 7 Canada 7 Kanada 7 Arbeitsbeziehungen 4 Arbeitszufriedenheit 4 Emotion 4 Employment relations 4 Gewerkschaftsmitgliedschaft 4 Job satisfaction 4 Union membership 4 Arbeitskräfte 3 Arbeitsmobilität 3 Beziehungsmarketing 3 Customer service 3 Kundenservice 3 Labour mobility 3 Part-time employment 3 Relationship marketing 3 Stress 3 Teilzeitarbeit 3 USA 3 United States 3 Workforce 3 Arbeitsmarktsegmentation 2 Arbeitsorganisation 2 Arbeitsverhalten 2 Codetermination 2 Dienstleistungsqualität 2 Dienstleistungssektor 2 Dismissal protection 2 Emotional labour 2 Employee retention 2 Employees 2 Großbritannien 2 Highly skilled workers 2 Hochqualifizierte Arbeitskräfte 2 Human resource management 2
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Online availability
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Undetermined 9 Free 5
Type of publication
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Article 27 Book / Working Paper 8
Type of publication (narrower categories)
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Article in journal 16 Aufsatz in Zeitschrift 16 Arbeitspapier 1 Aufsatz im Buch 1 Aufsatzsammlung 1 Book section 1 Working Paper 1 conceptual-paper 1
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Language
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English 25 Undetermined 9 German 1
Author
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Van Jaarsveld, Danielle 23 Walker, David D. 6 Kwon, Hyunji 5 van Jaarsveld, Danielle D. 5 Frost, Ann C. 4 Groth, Markus 4 Subramony, Mahesh 4 Yanadori, Yoshio 4 Li, Yixuan 3 Liu, Xiangmin 3 Restubog, Simon Lloyd D. 3 Sieben, Inge 3 Wang, Mo 3 van Jaarsveld, Danielle 3 Bowen, David E. 2 Fisk, Raymond P. 2 Grip, Andries de 2 Grönroos, Christian 2 Holtom, Brooks C. 2 Inge, Sieben 2 Kim, Su Kyung 2 Lee, Gwendolyn K. 2 Ma, Dennis G. 2 Nguyen, Helena 2 Skarlicki, Daniel P. 2 Solnet, David 2 Walker, David 2 Wirtz, Jochen 2 Yagil, Dana 2 de, Grip Andries 2 van, Jaarsveld Danielle 2 Amarnani, Rajiv K. 1 Batt, Rosemary L. 1 Chen, Yueyang 1 Darani, Tiffany 1 Dineen, Brian R. 1 Ehrhart, Karen 1 Ehrhart, Karen Holcombe 1 Frické, Pascale H. 1 Huang, Zhefan 1
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Institution
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Maastricht : ROA,Research Centre for Education and the Labour Market 1 Researchcentrum voor Onderwijs en Arbeidsmarkt (ROA), Maastricht University 1
Published in...
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Journal of service management 4 Industrial relations : a journal of economy & society 3 Journal of management : JOM 3 BJIR : an international journal of employment relations 2 European journal of industrial relations 2 Human relations 2 ILR review : a publication of the New York State School of Industrial and Labor Relations, a statutory college of the State University, Cornell University, Ithaca 2 Academy of Management journal : AMJ 1 British Journal of Industrial Relations 1 British journal of industrial relations : BJIR ; an international journal of employment relations 1 Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work 1 Harvard-Business-Manager : das Wissen der Besten 1 ILR review : the journal of work and policy 1 Journal of Service Management 1 Journal of service research 1 Organizational dynamics : a quarterly review of organizational behavior for professional managers 1 Personnel psychology : a journal of applied research 1 ROA Technical report 1 ROA Working Paper 1 Working Papers / Maastricht : ROA,Research Centre for Education and the Labour Market 1
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Source
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ECONIS (ZBW) 23 OLC EcoSci 8 RePEc 2 Other ZBW resources 2
Showing 1 - 10 of 35
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Voluntary turnover rate fluctuations, human resource practices, and innovation : a within-organization investigation
Li, Yixuan; Huang, Zhefan; Dineen, Brian R.; Wang, Mo; … - In: Personnel psychology : a journal of applied research 78 (2025) 1, pp. 103-122
Persistent link: https://www.econbiz.de/10015399650
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It takes two to tango : a multidisciplinary bibliometric review across six decades of dyadic service encounter research
Walker, David D.; Kim, Su Kyung; Van Jaarsveld, Danielle; … - In: Journal of service management 34 (2023) 5, pp. 970-994
Persistent link: https://www.econbiz.de/10014456521
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Frontline service employee research : integration of systematic literature reviews and recommendations for future scholarship
Subramony, Mahesh; Van Jaarsveld, Danielle; Nguyen, Helena - In: Journal of service management 34 (2023) 5, pp. 829-842
Persistent link: https://www.econbiz.de/10014456473
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Special issue: research on service frontline employees : state of the science
Subramony, Mahesh (ed.); Van Jaarsveld, Danielle (ed.);  … - 2023
Persistent link: https://www.econbiz.de/10014456468
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Benimm dich Kunde!
Van Jaarsveld, Danielle; Walker, David D.; Kim, Su Kyung - In: Harvard-Business-Manager : das Wissen der Besten 45 (2023) 3, pp. 42-47
Persistent link: https://www.econbiz.de/10014280422
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Customer aggression, employee voice and quit rates : evidence from the frontline service workforce
Liu, Xiangmin; Van Jaarsveld, Danielle; Yanadori, Yoshio - In: British journal of industrial relations : BJIR ; an … 60 (2022) 2, pp. 348-370
Persistent link: https://www.econbiz.de/10013190938
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From Employee-Experienced High-Involvement Work System to Innovation : An Emergence-Based Human Resource Management Framework
Li, Yixuan - 2018
The influence of human resource management (HRM) on innovation has attracted considerable research attention over the last decade. However, existing studies have primarily focused on the macro-level HRM architecture, limiting our understanding about the cross-level origin of innovation....
Persistent link: https://www.econbiz.de/10012910005
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Unpacking the relationship between customer (in)justice and employee turnover outcomes : can fair supervisor treatment reduce employees' emotional turmoil?
Van Jaarsveld, Danielle; Walker, David D.; Restubog, … - In: Journal of service research 24 (2021) 2, pp. 301-319
Persistent link: https://www.econbiz.de/10012522546
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Customer aggression, employee voice and quit rates : Evidence from the frontline service workforce
Liu, Xiangmin; Van Jaarsveld, Danielle; Yanadori, Yoshio - In: British Journal of Industrial Relations 60 (2021) 2, pp. 348-370
Persistent link: https://www.econbiz.de/10012634476
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Collective Representation Among High-Tech Workers at Microsoft and Beyond : Lessons from Washtech/Cwa
Van Jaarsveld, Danielle - 2013
The obstacles that discourage organizing among high-tech workers are well documented in the industrial relations literature. Discussion about factors that help workers overcome these obstacles, however, is sparse. This case study uses interviews and other evidence to analyze how high-tech...
Persistent link: https://www.econbiz.de/10014072489
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