Sitzia, John; Wood, Neil - In: Social Science & Medicine 45 (1997) 12, pp. 1829-1843
This review presents issues arising from an analysis of over 100 papers published in the field of patient satisfaction …. The published output appearing in the medical and nursing literature which incorporated the term "patient satisfaction ….S.A. over the past decade. An introductory section discusses the setting and measurement of patient satisfaction within this …