International comparisons show that the reasons why e-government development in Germany does not occupy the desired "top spot" in rankings lie primarily in the inadequate provision of online services with little corresponding user orientation. In order to provide better and faster public...

Der bislang verfolgte digitalpolitische Ansatz, in legislaturperiodischen Abständen Digitalstrategien in Form von To-do-Listen zu verfassen, hat mit Blick auf tatsächliche Digitalisierungsfortschritte (zu) wenig Wirkung entfaltet. Statt immer mehr vom Selben zu versuchen und weitere,...

This paper tests for discriminatory treatment of the Roma minority by public officials in the Czech Republic. Our focus is on public servants at local job centers whose job is to advise unemployed individuals and process applications for unemployment benefit. Our experimental design facilitates...

There has been a rising concern with regards to an inadequate level of knowledge sharingamong the faculty members of higher education institutions (HEIs) situated in the various partsof the world. Scholars argue that improving academic research and quality of education at theseinstitutions...

With the ongoing dramatic drop in prices for smartphones in India and the broader developing world, new frontiers are opening up for the incorporation of mobile technology into public service delivery. Mobile services in the fields of education and health have already been widely disseminated,...