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~source:"econis"
~isPartOf:"Public administration review : PAR"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
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Public administration review : PAR
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World Bank E-Library Archive
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International journal of public sector management : IJPSM
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Connecting knowledge and performance in public services : from knowing to doing
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Coercion versus choice : citizen evaluations of public service quality across methods of consumption
Brown, Trevor
- In:
Public administration review : PAR
67
(
2007
)
3
,
pp. 559-572
Persistent link: https://www.econbiz.de/10003566807
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