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~source:"econis"
~isPartOf:"Public service improvement : theories and evidence"
~isPartOf:"Public performance & management review"
~subject:"Customer satisfaction"
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Customer satisfaction
Public services
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Öffentliche Dienstleistung
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Motivation
13
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Ballard, Evans C.
1
Beeri, Itai
1
Caillier, James Gerard
1
Rivenbark, William C.
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Uster, Anna
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Vigoda-Gadot, Eran
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Public service improvement : theories and evidence
Public performance & management review
Public management review
7
International public management journal
6
International review on public and non-profit marketing
4
International review on public and nonprofit marketing : official publication of the International Association on Public and Nonprofit Marketing
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
International journal of productivity and quality management : IJPQM
2
International journal of services and operations management
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International journal of services and standards
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International journal of services technology and management
2
International journal of services, economics and management
2
Journal of nonprofit & public sector marketing
2
Administrative Sciences : open access journal
1
Cogent business & management
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Economic analysis : EA
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Economies : open access journal
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European journal of marketing : EJM
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Información comercial española : ICE : revista de economía
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Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
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Information systems research : ISR
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Information technology and management
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International journal of business and economic sciences applied research : IJBESAR
1
International journal of business and globalisation : IJBG
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International journal of business information systems : IJBIS
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International journal of e-business research : an official publication of the Information Resources Management Association
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International journal of leisure and tourism marketing : IJLTM
1
International journal of organizational analysis
1
International journal of public sector management
1
International journal of public sector management : IJPSM
1
International journal of public sector performance management : IJPSPM
1
International journal of quality & reliability management
1
International journal of social economics
1
International journal of technology, policy and management : IJTPM
1
Journal of business research : JBR
1
Journal of economic policy reform
1
Journal of economics and business research
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Journal of industrial engineering and management : JIEM
1
Journal of information & knowledge management : JIKM
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Journal of internet commerce
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Journal of purchasing and supply management
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A public organization provided a poor service : is there anything they can do to make it right with the citizen?
Caillier, James Gerard
- In:
Public performance & management review
46
(
2023
)
6
,
pp. 1469-1501
Persistent link: https://www.econbiz.de/10014414145
Saved in:
2
Does performance management relate to good governance? : a study of its relationship with citizens' satisfaction with and trust in Israeli local government
Beeri, Itai
;
Uster, Anna
;
Vigoda-Gadot, Eran
- In:
Public performance & management review
42
(
2019
)
2
,
pp. 241-279
Persistent link: https://www.econbiz.de/10012206061
Saved in:
3
Using citizen surveys to influence and document culture change in local government
Rivenbark, William C.
;
Ballard, Evans C.
- In:
Public performance & management review
35
(
2011/12
)
3
,
pp. 475-484
Persistent link: https://www.econbiz.de/10009531368
Saved in:
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