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~subject:"Service quality"
~isPartOf:"Public performance & management review"
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Search: subject:"Öffentliche Dienstleistung"
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Service quality
Public services
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Öffentliche Dienstleistung
56
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16
Motivation
13
Kommunalverwaltung
10
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public service motivation
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Ahmed, Waqar
1
Ballard, Evans C.
1
Caillier, James Gerard
1
Jun, Kyu-Nahm
1
Reinders, Tim
1
Rivenbark, William C.
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Shakirova, Razilya
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Sievert, Martin
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Vogel, Dominik
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Wang, Dapeng
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Public performance & management review
Public management review
30
World Bank E-Library Archive
10
International public management journal
8
International journal of public sector management : IJPSM
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
International journal of quality & reliability management
5
International review on public and non-profit marketing
4
Journal of nonprofit & public sector marketing
4
Administrative Sciences : open access journal
3
Cogent business & management
3
IFN working paper
3
International journal of productivity and quality management : IJPQM
3
International journal of public sector performance management : IJPSPM
3
International journal of services and operations management
3
International journal of services technology and management
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Journal of service management
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Other Education Study
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Policy research working paper : WPS
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Amfiteatru economic : an economic and business research periodical
2
Benchmarking : an international journal ; BIJ
2
Connecting knowledge and performance in public services : from knowing to doing
2
Discussion paper / Centre for Economic Policy Research
2
Financial theory and practice
2
IZA Discussion Paper
2
Information technology and management
2
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
2
International journal of management and marketing research : IJMMR
2
International journal of services, economics and management
2
Journal of business research : JBR
2
Journal of health organization and management
2
Journal of public economics
2
Journal of the Operational Research Society : OR
2
Measuring business excellence : the journal of organizational performance management
2
Proceedings of the ENTRENOVA - ENTerprise REsearch InNOVAtion Conference (Online)
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Questioni di economia e finanza
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Regional science & urban economics
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Routledge studies in employment and work relations in context
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Socio-economic planning sciences : the international journal of public sector decision-making
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1
A public organization provided a poor service : is there anything they can do to make it right with the citizen?
Caillier, James Gerard
- In:
Public performance & management review
46
(
2023
)
6
,
pp. 1469-1501
Persistent link: https://www.econbiz.de/10014414145
Saved in:
2
The power of conformity in citizens' blame : evidence from a survey experiment
Sievert, Martin
;
Vogel, Dominik
;
Reinders, Tim
;
Ahmed, Waqar
- In:
Public performance & management review
43
(
2020
)
1
,
pp. 53-80
Persistent link: https://www.econbiz.de/10012206167
Saved in:
3
Bringing contracted services back in by local governments : an exploratory study
Shakirova, Razilya
- In:
Public performance & management review
42
(
2019
)
6
,
pp. 1305-1332
Persistent link: https://www.econbiz.de/10012206147
Saved in:
4
E-government use and perceived government transparency and service capacity evidence from a Chinese local government
Jun, Kyu-Nahm
;
Wang, Feng
;
Wang, Dapeng
- In:
Public performance & management review
38
(
2014/15
)
1
,
pp. 125-151
Persistent link: https://www.econbiz.de/10010514704
Saved in:
5
Using citizen surveys to influence and document culture change in local government
Rivenbark, William C.
;
Ballard, Evans C.
- In:
Public performance & management review
35
(
2011/12
)
3
,
pp. 475-484
Persistent link: https://www.econbiz.de/10009531368
Saved in:
6
Adjusting for perception bias in citizens' subjective evaluations : a production function perspective
Yang, Yongheng
- In:
Public performance & management review
34
(
2010/11
)
1
,
pp. 38-55
Persistent link: https://www.econbiz.de/10008660943
Saved in:
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