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~subject:"Service quality"
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Search: subject:"Öffentliche Dienstleistung"
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Service quality
Öffentliche Dienstleistung
4,983
Public services
4,758
Öffentlicher Sektor
590
Public sector
564
Theorie
534
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518
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450
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440
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431
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392
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389
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377
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358
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274
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251
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224
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213
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212
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212
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208
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173
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Propper, Carol
8
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6
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5
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5
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4
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4
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4
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4
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4
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3
Gu, Yiquan
3
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3
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3
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3
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3
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3
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3
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3
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3
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3
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3
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3
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2
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2
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2
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2
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2
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2
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2
Brito, Carlos Henrique Figueiredo e Melo de
2
Budding, Tjerk
2
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2
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2
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2
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2
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2
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2
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Public management review
27
World Bank E-Library Archive
10
International journal of public sector management : IJPSM
7
International public management journal
6
Public performance & management review
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
International journal of quality & reliability management
5
International review on public and non-profit marketing
4
Journal of nonprofit & public sector marketing
4
Administrative Sciences : open access journal
3
IFN working paper
3
International journal of productivity and quality management : IJPQM
3
International journal of public sector performance management : IJPSPM
3
International journal of services and operations management
3
International journal of services technology and management
3
Journal of service management
3
Other Education Study
3
Policy research working paper : WPS
3
Amfiteatru economic : an economic and business research periodical
2
Benchmarking : an international journal ; BIJ
2
Cogent business & management
2
Connecting knowledge and performance in public services : from knowing to doing
2
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2
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2
IZA Discussion Paper
2
Information technology and management
2
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
2
International journal of management and marketing research : IJMMR
2
International journal of services, economics and management
2
Journal of health organization and management
2
Journal of public economics
2
Journal of the Operational Research Society : OR
2
Measuring business excellence : the journal of organizational performance management
2
Proceedings of the ENTRENOVA - ENTerprise REsearch InNOVAtion Conference (Online)
2
Questioni di economia e finanza
2
Regional science & urban economics
2
Routledge studies in employment and work relations in context
2
Socio-economic planning sciences : the international journal of public sector decision-making
2
The TQM journal : the international review of organizational improvement
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ECONIS (ZBW)
373
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71
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71
"Explain, but make no excuses" : service recovery after public service failures
Döring, Matthias
- In:
Public management review
24
(
2022
)
5
,
pp. 799-817
Persistent link: https://www.econbiz.de/10013190380
Saved in:
72
Assessment of e-government portals
Gkikas, Dimitris C.
;
Tzavella, Georgia
;
Tzioli, Melpomeni
; …
- In:
International journal of information systems in the …
14
(
2022
)
1
,
pp. 1-16
Persistent link: https://www.econbiz.de/10014291767
Saved in:
73
Is service recovery of equal importance for private vs public complainers?
Béal, Mathieu
;
Suri, Anshu
;
Nguyen, Nguyen
;
Grégoire, Yany
- In:
Journal of business research : JBR
153
(
2022
),
pp. 392-400
Persistent link: https://www.econbiz.de/10013534061
Saved in:
74
Assessing organizational culture in public mental healthcare service organizations
Prodromou, Maria
;
Papageorgiou, George
- In:
Journal of health organization and management
36
(
2022
)
1
,
pp. 24-37
Persistent link: https://www.econbiz.de/10013367291
Saved in:
75
When service calls : public service motivation and calling as complementary concepts for public service
Vogel, Morgan D.
- In:
International public management journal
25
(
2022
)
4
,
pp. 620-638
Persistent link: https://www.econbiz.de/10013370406
Saved in:
76
The diverse effects of private competitors on public service performance : evidence from New Jersey's school system
Shon, Jongmin
;
Jilke, Sebastian
- In:
International public management journal
25
(
2022
)
5
,
pp. 722-740
Persistent link: https://www.econbiz.de/10013370453
Saved in:
77
An institutional theory perspective on public sector reform and service performance reporting by New Zealand universities
Rana, Tarek
;
Ahmed, Zahir
;
Narayan, Anil Kumar
;
Zheng, …
- In:
Journal of accounting & organizational change : JAOC
18
(
2022
)
3
,
pp. 461-484
Persistent link: https://www.econbiz.de/10013365550
Saved in:
78
Moving from service to sustainable services : a healthcare case study
Williams, Sharon J.
;
Radnor, Zoe J.
- In:
The international journal of productivity and …
71
(
2022
)
4
,
pp. 1126-1148
Persistent link: https://www.econbiz.de/10013365789
Saved in:
79
A conceptual model of the relationship between organisational intelligence traits and digital government service quality : the role of occupational stress
Subashini Ramakrishnan
;
Wong, Meng Seng
;
Myint Moe Chit
; …
- In:
International journal of quality & reliability management
39
(
2022
)
6
,
pp. 1429-1452
Persistent link: https://www.econbiz.de/10013397829
Saved in:
80
How impressions of public employees' warmth and competence influence trust in government
Hansen, Frederik Godt
- In:
International public management journal
25
(
2022
)
6
,
pp. 939-961
Persistent link: https://www.econbiz.de/10013491017
Saved in:
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