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~type_genre:"Dissertation u.a. Prüfungsschriften"
~type_genre:"Fallstudie"
~subject:"Service quality"
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Search: subject:"Öffentliche Dienstleistung"
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Service quality
Öffentliche Dienstleistung
56
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47
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9
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Cheng, Lee-joy
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International journal of quality and service sciences
1
Journal of the Operational Research Society : OR
1
Public management review
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ECONIS (ZBW)
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Using interventions to change the quality profile of an organisation
Johansson, Elisabeth
;
Witell, Lars
;
Rönnbäck, Åsa
- In:
International journal of quality and service sciences
5
(
2013
)
1
,
pp. 32-45
Persistent link: https://www.econbiz.de/10009754727
Saved in:
2
Elucidating the relationship between satisfaction and citizen involvement in public administration
Wong, Seng-lee
;
Liu, Hsiang-te
;
Cheng, Lee-joy
- In:
Public management review
13
(
2011
)
4
,
pp. 595-618
Persistent link: https://www.econbiz.de/10009233203
Saved in:
3
The impact of information technology on organizational efficiency in public services: a DEA-based DT approach
Seol, H.
;
Lee, H.
;
Park, Y.
- In:
Journal of the Operational Research Society : OR
59
(
2008
)
2
,
pp. 231-238
Persistent link: https://www.econbiz.de/10003698785
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