Ценность в исследованиях большинства ученых отождествляется с определенными характеристиками, которыми должна обладать предложенная услуга для...

The methodological bases as to the estimation of the service parameters compliance with the consumers’ requirements have been suggested. They are based on the application of Harrington function and envisage the determination of desired characteristics for motor transport service and the...

The methodical approach to determination of integrated processes contribution in the quality of motor transport service has been worked out. It is based on identification of discrepancy of the process components with the consumers’ requirements in their «points of collision» with the motor...

The methodical approach to determining the significance of the motor transport service’s attributes in the levels of its grant by means of the method of analysis of hierarchies has been proposed.

The methodical bases of identifying consumer requirements to motor transport services on the ground of the comprehensive approach have been improved. This allows to systematize theoretical elaborations of scientists in this field and improve significantly their putting into practice of motor...

The following definition of the concept 'motor transport service improvement' has been suggested based on the system approach and the theoretical generalizations: expedient influence on the process of its designing and granting with the purpose of creating new or additional consumption value....