It is proved that the existing level of quality of transport services, Railways does not correspond to the General development trends of the industry. The necessity of introduction in practice of activity of Ukrainian Railways basics of strategic quality management of transport services, based...

Статья посвящена проблемам организации процесса управления маркетинговой деятельностью предприятия. Уточнена модель услуг транспортного предприятия –...

The customer's service value is creating at interaction between service provider and client. The customer service value determinants are influent to the client’s behavior. Studies of passenger transportation customer value usually are limited to the identification of the reaction to the...

Означено основні вимоги споживачів транспортних послуг. Визначено послідовність формування механізму підвищення якості транспортних послуг.Marked the basic requirements of...

Basic competitive edges of railway transport and his main competitor of motor transport, are considered in the article basic ways of increasing of competitiveness of railway transport are presented.