Shum, Cass; Min, Hyounae (Kelly); Sun, Jie; Yu, Heyao … - In: Journal of Hospitality and Tourism Technology 15 (2024) 5, pp. 934-946
Purpose Service robots are increasingly prevalent in the hospitality industry. While studies have explored the concept of service robot risk awareness (SRRA) – an employee’s perception of service robots posing a threat to human labor – the impact of SRRA on robot abuse and its emotional...
