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  • Search: subject:"客户体验管理"
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Beziehungsmarketing 1 Complex systems 1 Consumer behaviour 1 Customer journey 1 Customer satisfaction 1 Komplexe Systeme 1 Konsumentenverhalten 1 Kundenzufriedenheit 1 Relationship marketing 1 complexity theory 1 customer experience 1 customer experience management 1 service design 1 复杂性理论 1 客户体验 1 客户体验管理 1 客户旅程 1 服务设计 1
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Varnali, Kaan 1
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The service industries journal 1
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ECONIS (ZBW) 1
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Understanding customer journey from the lenses of complexity theory
Varnali, Kaan - In: The service industries journal 39 (2019) 11/12, pp. 820-835
Persistent link: https://ebvufind01.dmz1.zbw.eu/10012205857
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