Patwary, Ataul Karim; Hossain, Md Sazzad; Mistry, Trishna G. - In: Journal of Hospitality and Tourism Technology 15 (2024) 5, pp. 897-915
Purpose This study aims to analyze workplace ostracism, robot anthropomorphism, employees’ readiness to change and employees’ service adaptive behavior. The moderating role of performance efficacy between employees’ readiness and service adaptive behavior was also assessed....
