Search Results - subject:"服务、"

Role of recommendation sizes and travel involvement in evaluating travel destination recommendation services: comparison between artificial intelligence and travel experts

Jang, Wonseok (Eric); Kim, Soojin; Chun, Jung Won; … - In: Journal of Hospitality and Tourism Technology 14 (2023) 3, pp. 401-415

Purpose This study aims to understand how travelers evaluate travel destination recommendations received from either artificial intelligence (AI) or human travel experts (TEs) based on the size of recommendation and their travel involvement. Design/methodology/approach This study used a 2 (agent...

Persistent link: https://www.econbiz.de/10014874028

Enabling customer satisfaction in call center teams : the role of transformational leadership in the service-profit chain

Cavazotte, Flavia; Moreno, Valter; Lasmar, Luis Cesar Chehab - In: The service industries journal 40 (2020) 5/6, pp. 380-393

Persistent link: https://www.econbiz.de/10012208562

The service smile chain : linking leader emotions to customer outcomes

Liu, Xiao-Yu; Liu, Yongmei - In: The service industries journal 40 (2020) 5/6, pp. 415-435

Persistent link: https://www.econbiz.de/10012208574

Measuring customer experience in service : a systematic review

Bueno, Eduardo Veiga; Weber, Tiziana Brenner Beauchamp; … - In: The service industries journal 39 (2019) 11/12, pp. 779-798

Persistent link: https://www.econbiz.de/10012205844