Search Results - subject:"组织绩效"

Resource-based view theory perspective of information technology capabilities on organizational performance in hospitality firms: a time-lagged investigation

Mehmood, Khalid; Zia, Adil; Alkatheeri, Haseena Bader; … - In: Journal of Hospitality and Tourism Technology 14 (2023) 5, pp. 701-716

Purpose This study aims to investigate the link between information technology capabilities (ITC) and organizational performance (OP) in the hospitality industry by focusing on the indirect effect of sustainability practices, service innovation (SINO), service improvement (SIMP) and the...

Persistent link: https://www.econbiz.de/10014874152

Enhancing small and medium enterprises performance through innovation in Indonesia : A framework for creative industries supporting tourism

Prima Lita, Ratni; Fitriana Faisal, Ranny; Meuthia, Meuthia - In: Journal of Hospitality and Tourism Technology 11 (2020) 1, pp. 155-176

Purpose This study aims to identify the effect of entrepreneurial orientation and organizational culture on organizational innovation and organizational performance among small- and medium-sized enterprises (SMEs) on the creative industry which is supporting tourism in Indonesia....

Persistent link: https://www.econbiz.de/10014874341

Enabling customer satisfaction in call center teams : the role of transformational leadership in the service-profit chain

Cavazotte, Flavia; Moreno, Valter; Lasmar, Luis Cesar Chehab - In: The service industries journal 40 (2020) 5/6, pp. 380-393

Persistent link: https://www.econbiz.de/10012208562