Yang, Ting; Lai, Ivan Ka Wai; Fan, Zhao-Bin; Mo, Qing-Min - In: Journal of Hospitality and Tourism Technology 12 (2020) 2, pp. 271-286
Purpose The purpose of this paper is to identify the factors that explain the acceptance of self-service ordering systems (SOSs) for restaurants and to explore the effects of “self-service system service quality” (SSQ) and “interpersonal service quality” (ISQ) on the acceptance factors...
