Search Results - subject:"-Center"

Predicting and explaining assessment center judgments : a cross-validated behavioral approach to performance judgments in interpersonal assessment center exercises

Grunenberg, Eric; Stachl, Clemens; Breil, Simon Mats; … - In: Human resource management 64 (2025) 2, pp. 423-445

Persistent link: https://www.econbiz.de/10015396180

The incubation revolution : transforming entrepreneurial education with artificial intelligence

Thottoli, Mohammed Muneerali; Cruz, Maria Elisa; Al … - In: Asia Pacific journal of innovation and entrepreneurship … 19 (2025) 1, pp. 2-23

Persistent link: https://www.econbiz.de/10015189506

Key factors influencing long-term retention among Contact Centre employee in Malaysia : a Delphi method study

Subramaniam, S. Hemmah; Walton Wider; Tanucan, Jem Cloyd M. - In: Cogent business & management 11 (2024) 1, pp. 1-21

Attrition is the biggest pain point in the contact-center industry across nations. Hence, it is important to study how … to retain contact center employees. This study aimed to identify the key factors influencing long-term retention among … contact center employees in Malaysia. The Delphi method was implemented using purposive sampling. A total of 24 experts were …

Persistent link: https://www.econbiz.de/10015427326

Does call centers operators' introjected regulation impact their skill variety and task significance? : evidence from Morocco

Soulami, Marwa Belhaj; Loulidi, Sofia - In: Business, mangagement and economics engineering : BMEE 22 (2024) 1, pp. 174-192

to Moroccan call center operators, in the post-COVID-19 era in which motivational and satisfactory issues are still … was a quantitative one, based on the administration of a questionnaire to 158 call center operators, working in various …

Persistent link: https://www.econbiz.de/10015052653

Can customer arrival rates be modelled by sine waves?

Chen, Ningyuan; Gürlek, Ragıp; Lee, Donald K. K.; … - In: Service science 16 (2024) 2, pp. 70-84

Persistent link: https://www.econbiz.de/10014564195

The high costs of outsourcing : vendor errors, customer mistreatment, and well-being in call centers

O'Brady, Sean; Doellgast, Virginia; Blatter, David - In: Industrial relations : a journal of economy & society 63 (2024) 1, pp. 80-103

Persistent link: https://www.econbiz.de/10014483628

A fast staffing algorithm for multistage call centers with impatient customers and time-dependent overflow

Manitz, Michael; Piehl, Marc-Philip - In: Central European journal of operations research 32 (2024) 3, pp. 763-791

Persistent link: https://www.econbiz.de/10014582854

For telework, please dial 7 : qualitative study on the impacts of telework on the well-being of contact center employees during the COVID19 pandemic in Portugal

Santos, Reinaldo Sousa; Pereira, Sílvia dos Santos - In: Administrative Sciences : open access journal 13 (2023) 9, pp. 1-25

The COVID-19 pandemic has made teleworking a widespread form of work for contact center workers in Portugal, who are … organizational literature. We conducted 14 semi-structured interviews with contact center workers who work in a large Portuguese …

Persistent link: https://www.econbiz.de/10014370546

Psychological contracts and organizational commitment : the positive impact of relational contracts on call center operators

Fantinelli, Stefania; Galanti, Teresa; Guidetti, Gloria; … - In: Administrative Sciences : open access journal 13 (2023) 4, pp. 1-14

call center employees. By conducting a cross-sectional study involving 201 call center employees working in-person and … implications for the call center work environment. Our findings revealed that a transactional psychological contract has a negative … towards these organizations. To promote healthy work relationships and well-being among call center employees, we suggest the …

Persistent link: https://www.econbiz.de/10014285411

Governance and institutional frameworks in Ethiopian Integrated Agro-Industrial Parks : enhancing innovation ecosystems and multi stakeholder coordination for global market competitiveness

Boru, Efa Muleta; Hwang, Junseok; Ahmad, Abdi Yuya - In: Economies : open access journal 13 (2025) 3, pp. 1-28

This study investigates the interrelationships between institutional frameworks, innovation ecosystems, and stakeholder coordination in enhancing the global competitiveness of Ethiopia's Integrated Agro-Industrial Parks (IAIPs) in Yirgalem and Bulbula. A mixed-methods approach combining...

Persistent link: https://www.econbiz.de/10015338827