of strikes -- The causes of the July 18th 2003 strike -- The July 18th-19th 2003 unofficial strike -- The July 21st-30th … 2003 negotiations -- The August 2003 - November 2018 negotiations -- Summary, findings, and conclusions. …"This book describes and analyses the 2003 British Airways (BA) Customer Service Agents (CSA) 24-hour unofficial strike …