EconBiz - Find Economic Literature
    • Logout
    • Change account settings
  • A-Z
  • Beta
  • About EconBiz
  • News
  • Thesaurus (STW)
  • Academic Skills
  • Help
  •  My account 
    • Logout
    • Change account settings
  • Login
EconBiz - Find Economic Literature
Publications Events
Search options
Advanced Search history
My EconBiz
Favorites Loans Reservations Fines
    You are here:
  • Home
  • Search: subject:"AFTER"
Narrow search

Narrow search

Year of publication
Subject
All
Customer service 3,333 Kundenservice 3,330 Beziehungsmarketing 1,381 Relationship marketing 1,381 Service quality 1,231 Dienstleistungsqualität 1,227 Customer satisfaction 1,103 Kundenzufriedenheit 1,097 Consumer behaviour 1,016 Konsumentenverhalten 1,015 Deutschland 385 Germany 384 Beschwerdemanagement 382 Complaint management 381 Dienstleistungssektor 356 Service industry 355 Theory 334 Theorie 333 Emotion 235 Online retailing 187 Online-Handel 187 Dienstleistung 181 Arbeitsverhalten 173 Work behaviour 173 Salespeople 169 Verkaufspersonal 169 Einzelhandel 165 Electronic Commerce 165 Services marketing 165 Dienstleistungsmarketing 162 Retail trade 162 USA 154 United States 152 Dienstleistungsmanagement 150 Service management 150 E-commerce 144 Services 139 Robot 133 Roboter 133 Bundling strategy 132
more ... less ...
Online availability
All
Undetermined 1,345 Free 647 CC license 61
Type of publication
All
Article 2,741 Book / Working Paper 1,153 Journal 11 Other 3
Type of publication (narrower categories)
All
Article in journal 2,073 Aufsatz in Zeitschrift 2,073 Aufsatz im Buch 463 Book section 463 Hochschulschrift 247 Graue Literatur 220 Non-commercial literature 220 Thesis 194 Working Paper 173 Arbeitspapier 135 Collection of articles of several authors 81 Sammelwerk 81 Case study 71 Fallstudie 71 Aufsatzsammlung 50 Bibliografie enthalten 49 Bibliography included 49 Ratgeber 44 Guidebook 42 research-article 34 Article 26 Konferenzschrift 26 Lehrbuch 17 Textbook 17 Collection of articles written by one author 16 Sammlung 16 Conference proceedings 14 Conference paper 12 Konferenzbeitrag 12 Handbook 11 Handbuch 11 Dissertation u.a. Prüfungsschriften 10 Amtsdruckschrift 9 Government document 9 review-article 8 case-report 7 Accompanied by computer file 4 Elektronischer Datenträger als Beilage 4 Forschungsbericht 4 Mikroform 4
more ... less ...
Language
All
English 2,932 German 845 Undetermined 134 French 5 Czech 2 Spanish 2 Finnish 1 Polish 1
more ... less ...
Author
All
Stauss, Bernd 18 Belloni, Alexandre 15 Chernozhukov, Victor 15 Hansen, Christian 15 Kočenda, Evžen 15 Thomas, Oliver 14 Pepels, Werner 13 Wirtz, Jochen 11 Deke, John 10 Dynarski, Mark 10 James-Burdumy, Susanne 10 Mattila, Anna S. 10 McColl-Kennedy, Janet R. 10 Albrecht, Peter 9 Fellmann, Michael 9 Gustafsson, Anders 9 Kumar, Anuj 9 Söderlund, Magnus 9 Dinarte-Diaz, Lelys 8 Gelbrich, Katja 8 Gouthier, Matthias 8 Hinterhuber, Hans H. 8 Netessine, Serguei 8 Nüttgens, Markus 8 Paluch, Stefanie 8 Ye, Yijiao 8 Bliemel, Friedhelm 7 Bowen, David E. 7 Cohen, Morris A. 7 Edvardsson, Bo 7 Fassott, Georg 7 Groth, Markus 7 Helmke, Stefan 7 Medler-Liraz, Hana 7 Schlicker, Michael 7 Shin, Hyunju 7 Walsh, Gianfranco 7 Chi, Nai-Wen 6 Dangelmaier, Wilhelm 6 Dixon, Matthew 6
more ... less ...
Institution
All
Mathematica Policy Research 12 Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München 9 Books on Demand GmbH <Norderstedt> 6 HAL 6 Springer Fachmedien Wiesbaden 6 Center for Urban & Real Estate Management <Zürich> 4 Economics Department, Queen's University 3 Excellence-in-Service-Konferenz <6., 2016, Koblenz> 3 IGI Global 3 Institut für Technik der Betriebsführung 3 Institute for the Study of Labor (IZA) 3 Verlag Dr. Kovač 3 Barcelona Graduate School of Economics (Barcelona GSE) 2 Departament d'Economia i Història Econòmica, Universitat Autònoma de Barcelona 2 Europäische Kommission 2 Facultad de Ciencias Empresariales y Economía, Universidad de Montevideo 2 Friedrich-Schiller-Universität Jena 2 Fördergesellschaft Marketing an der Universität Augsburg 2 Harvard Graduate School of Business Administration 2 Institut für Wirtschaftsinformatik <Bern> 2 Kundendienst-Verband Deutschland 2 National Bureau of Economic Research 2 Networks, Economics and Urban Systems Research Group (Nexus), University of Minnesota 2 Nomos Verlagsgesellschaft 2 Rheinisch-Westfälische Technische Hochschule Aachen 2 Shaker Verlag 2 Tilburg University, Center for Economic Research 2 Vivento-Customer-Services <Bonn> 2 AMACOM 1 Agricultural Economics Society - AES 1 B,S,S. Volkswirtschaftliche Beratung 1 Banca d'Italia 1 Bergische Universität Wuppertal 1 CASE-Center for Social and Economic Research 1 CESifo 1 Centre de Recherche en Économie et Statistique (CREST), Groupe des Écoles Nationales d'Économie et Statistique (GENES) 1 Centre for Development Economics, Delhi School of Economics 1 Centre for Microdata Methods and Practice (CEMMAP) 1 Centro Studi di Economia e Finanza (CSEF) 1 Centro di Ricerca sull'Economia delle Istituzioni (CREI), Università degli Studi di Roma 3 1
more ... less ...
Published in...
All
Journal of retailing and consumer services 82 International journal of hospitality management 79 The journal of services marketing 79 Journal of business research : JBR 68 Journal of service management 42 International journal of contemporary hospitality management 41 SpringerLink / Bücher 38 Journal of service research : JSR 34 The service industries journal 33 Journal of service research 27 Psychology & marketing 24 International journal of services and operations management 21 Journal of hospitality marketing & management 21 Services marketing quarterly 20 Tourism management : research, policies, practice 19 International journal of production economics 18 Journal of service theory and practice 18 Gabler Edition Wissenschaft 17 Managing service quality : MSQ ; an international journal 17 International journal of quality and service sciences 16 Journal of retailing 16 Journal of air transport management 15 Journal of the Academy of Marketing Science 15 Management science : journal of the Institute for Operations Research and the Management Sciences 15 Service business 15 Europäische Hochschulschriften / 5 14 Journal of service theory and practice : JSTP 14 The TQM journal : the international review of organizational improvement 14 European journal of operational research : EJOR 13 Harvard-Business-Manager : das Wissen der Besten 13 International journal of consumer studies 13 Journal of Children's Services 13 Springer eBook Collection / Business and Economics 13 Total quality management & business excellence 13 Aftersales in der Automobilwirtschaft : Konzepte für Ihren Erfolg 12 Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen 12 Industrial marketing management : the international journal for industrial and high-tech firms 12 International journal of production research 12 Journal of marketing 12 Mathematica Policy Research Reports 12
more ... less ...
Source
All
ECONIS (ZBW) 3,596 RePEc 150 EconStor 70 Other ZBW resources 56 USB Cologne (EcoSocSci) 19 USB Cologne (business full texts) 9 BASE 8
more ... less ...
Showing 1 - 10 of 3,908
Cover Image
Ongoing value co-creation amidst service encounter setbacks in the banking environment : a viewpoint and call to action
Van Tonder, Estelle - In: International journal of bank marketing 44 (2026) 1, pp. 140-145
Persistent link: https://www.econbiz.de/10015592804
Saved in:
Cover Image
A refined Kano model approach to sustainable last-mile convenience services and customer satisfaction
Gyenge, Balázs; Póka, Viktor; Mészáros, Kornélia - In: Logistics 10 (2026) 4, pp. 1-37
Background: Last-mile logistics is one of the most complex and cost-intensive segments of supply chains, particularly in densely populated urban environments where rising customer expectations, sustainability requirements, and operational constraints increasingly intersect. Despite growing...
Persistent link: https://www.econbiz.de/10015647685
Saved in:
Cover Image
Cross-site and cross-generation knowledge transfer in high-tech after-sales service
Zijlstra, F. S.; Alblas, Alex; Langerak, Fred - In: Service science 16 (2024) 3, pp. 155-171
Persistent link: https://www.econbiz.de/10015130515
Saved in:
Cover Image
Customer experiences with service robots in hotels : a review and research agenda
Rana, Nripendra P.; Begum, Nusaiba; Faisal, Mohd. Nishat; … - In: Journal of hospitality marketing & management 34 (2025) 2, pp. 145-174
Persistent link: https://www.econbiz.de/10015189113
Saved in:
Cover Image
Beyond "Eat-Pray-Love" : designing transformative CX for self-discovery in extended service encounters
Zimbatu, Alexandra; Russell-Bennett, Rebekah - In: Journal of business research : JBR 186 (2025), pp. 1-13
Persistent link: https://www.econbiz.de/10015158139
Saved in:
Cover Image
The robot–human paradox : a meta-analysis of customer service by robots versus humans on customer experience
Santini, Fernando de Oliveira; Lim, Weng Marc; Sampaio, … - In: Journal of consumer behaviour 24 (2025) 3, pp. 1392-1404
Persistent link: https://www.econbiz.de/10015456473
Saved in:
Cover Image
The triangular relationship in platform gig work : consumers, platform beneficence and worker vulnerability
Healy, Joshua; Pekarek, Andreas - In: New technology, work and employment 40 (2025) 2, pp. 265-284
Persistent link: https://www.econbiz.de/10015463275
Saved in:
Cover Image
Mobile home delivery parcel lockers
Kötschau, Rico; Scherr, Ninja; Tilk, Christian; Ehmke, … - In: Transportation research : an international journal 193 (2025), pp. 1-26
Persistent link: https://www.econbiz.de/10015443482
Saved in:
Cover Image
Evaluating choice-based demand management strategies for day-to-day home delivery planning
Okazaki, Ryota; Oyama, Yuki; Imura, Naoto; Nishinari, … - In: Research in transportation economics 113 (2025), pp. 1-13
Persistent link: https://www.econbiz.de/10015465817
Saved in:
Cover Image
The hidden keys to customers satisfaction in the booming cloud kitchen industry of Bangladesh
Rahman, Md. Azizur; Akter, Salma; Ashrafi, Taj - In: Revista de métodos cuantitativos para la economía y … 39 (2025), pp. 1-23
Este estudio explora los factores más influyentes en la satisfacción del consumidor en el próspero negocio de la cocina en la nube en Bangladesh, teniendo en cuenta las percepciones cambiantes y los avances tecnológicos. Hemos analizado cómo afectan a la satisfacción en el mercado...
Persistent link: https://www.econbiz.de/10015438139
Saved in:
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • Next
  • Last
A service of the
zbw
FAQ-Assistent (beta)
  • Sitemap
  • Plain language
  • Accessibility
  • Contact us
  • Imprint
  • Privacy

Loading...