Search Results - subject:"AI Chatbot"

Driving AI chatbot adoption : a systematic review of factors, barriers, and future research directions

Alharbi, Norah; Ud Din, Fareed; Paul, David; Sadgrove, … - In: Journal of open innovation : technology, market, and … 11 (2025) 3, pp. 1-19

intelligence. Despite their potential, AI chatbot adoption remains a complex process affected by numerous factors that are not … fully understood. This systematic review seeks to identify and categorize the factors influencing AI chatbot adoption …-centric design, privacy protection, and sector-specific strategies. This review advances knowledge in AI chatbot adoption and offers …

Persistent link: https://www.econbiz.de/10015471447

Students' mindset to adopt AI chatbots for effectiveness of online learning in higher education

Muhammad Khalilur Rahman; Noor Azizi Ismail; Hossain, … - In: Future business journal 11 (2025) 1, pp. 1-25

key constructs such as AI perceived usefulness, AI perceived ease of use, and AI technical competency toward AI chatbot … effectiveness. The findings indicated that AI chatbot capability mediates the effect of PU, PEU, and TC on the adoption of AI … chatbots; however, there is no mediating effect in the relationship between SN and AI chatbot capability. Facilitating …

Persistent link: https://www.econbiz.de/10015614432

Assessing the impact of AI-chatbot service quality on user e-brand loyalty through chatbot user trust, experience and electronic word of mouth

Shahzad, Muhammad Farrukh; Xu, Shuo; An, Xin; Javed, Iqra - In: Journal of retailing and consumer services 79 (2024), pp. 1-11

Persistent link: https://www.econbiz.de/10015100905

Factors affecting performance expectancy and intentions to use ChatGPT : using SmartPLS to advance an information technology acceptance framework

Camilleri, Mark Anthony - In: Technological forecasting and social change : an … 201 (2024), pp. 1-13

Persistent link: https://www.econbiz.de/10015583567

The impact of AI chatbot marketing efforts on customer satisfaction in e-commerce

Nguyen, Ngoc Mai Tran; Nguyen, Vo Hien Chau - In: Journal for global business advancement : JGBA 17 (2024) 1, pp. 96-120

Persistent link: https://www.econbiz.de/10015632368

AI chatbot service recovery quality and customer experience : a moderated mediation model of continuance usage intention

Mei Kei Leong; Sidhu, Sarabjit Kaur; Khoo, Kim Leng - In: Journal of consumer marketing 43 (2026) 2, pp. 195-208

Persistent link: https://www.econbiz.de/10015620399

AI and consumer interaction in business : from recommendation to emotional connection

Yang, Feifei - 2026

Chapter 1: Introduction -- Chapter 2: Literature Review -- Chapter 3: Research Model and Hypothesis Development -- Chapter 4: Practical Insights -- Chapter 5: Methodology -- Chapter 6: Analysis and Empirical Results -- Chapter 7: Discussion and Conclusion.

Persistent link: https://www.econbiz.de/10015640776

Using SOR theory to examine the impact of AI Chatbot quality on Gen Z's satisfaction and advocacy within the fast-food sector

Elayat, Ahmed Mostafa Abdelwaged; Elalfy, Reem Mohamed - In: Young consumers : insight and ideas for responsible … 26 (2025) 2, pp. 352-383

Persistent link: https://www.econbiz.de/10015421411

From attraction to retention : the influence of AI chatbot intelligence disclosure on customer interaction intention

Liu, Na; Shi, Si; Huang, Yingying; Zhang, Meng; Leung, … - In: International journal of contemporary hospitality management 37 (2025) 8, pp. 2581-2600

Persistent link: https://www.econbiz.de/10015606333

How recommendation conciseness shapes customers' attitudes toward the AI chatbot

Yu, Xi; Li, Yizhi; Huang, Huiling; Bogicevic, Vanja - In: International journal of contemporary hospitality management 37 (2025) 10, pp. 3559-3577

Persistent link: https://www.econbiz.de/10015607004