Search Results - subject:"AI chatbots"

Factors influencing AI chatbot adoption in government administration : a case study of Sri Lanka's digital government

Rathnayake, Arjuna Srilal; Ahn, Yonghan - In: Administrative Sciences : open access journal 15 (2025) 5, pp. 1-29

operations. Based on previous research, this study provides a structured survey to find out respondents' thoughts on using AI … chatbots to enhance government service delivery. With a valid sample size of 207 responses obtained from Sri Lanka, the data …

Persistent link: https://www.econbiz.de/10015406745

The paradoxes of generative AI-enabled customer service : a guide for managers

Ferraro, Carla; Demsar, Vlad; Sands, Sean; Restrepo, Mariluz - In: Business horizons 67 (2024) 5, pp. 549-559

Persistent link: https://www.econbiz.de/10015095172

Ai-driven chatbots in CRM : economic and managerial implications across industries

Khneyzer, Chadi; Boustany, Zaher; Dagher, Jean - In: Administrative Sciences : open access journal 14 (2024) 8, pp. 1-16

, efficiency, and human performance. In addition, AI chatbots have proven useful in a variety of industries, including retail and …

Persistent link: https://www.econbiz.de/10015071505